Our transparent refund policy ensures fair treatment for all our clients. Read below to understand our refund process and eligibility criteria.
We process eligible refunds within 7-14 business days. Most refund requests are approved if they meet our eligibility criteria.
At Expobine Infotech, we strive to provide the highest quality verification services. However, we understand that there may be circumstances where a refund is warranted. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting them.
This policy applies to all verification services purchased through our website or directly from our sales team. By using our services, you agree to this refund policy in addition to our Terms & Conditions.
Refunds are granted under specific circumstances as outlined below:
You may be eligible for a full refund in the following cases:
You may be eligible for a partial refund in the following cases:
Refunds are generally not provided in the following cases:
Our refund process is designed to be simple and transparent:
Submit refund request via email with required details
Our team reviews request within 2 business days
Approved refunds processed within 5-7 business days
Refund confirmation sent via email upon completion
Submit refund request with all required information. Our team reviews eligibility based on policy guidelines.
You receive email notification regarding approval or rejection of your refund request.
Approved refunds are processed. Processing time varies by payment method and bank.
Refund reflects in your account. You receive final confirmation email.
While we process refunds within 7-14 business days, the time it takes for the refund to reflect in your account may vary depending on your bank or payment method. Credit card refunds typically take 5-10 business days, while bank transfers may take 7-14 business days.
To request a refund, please follow these steps:
Include the following information in your refund request:
Send email to:
refunds@expobine.com
Call our support:
+91 98703 61059
Use our online
contact form
We acknowledge all refund requests within 24 hours and provide a resolution within 2 business days. Please ensure you provide complete information to avoid delays in processing.
Certain circumstances may warrant special consideration:
| Special Case | Policy | Conditions |
|---|---|---|
| Technical Errors | Full refund | Verified system error causing duplicate/multiple charges |
| Service Unavailability | Full refund | If we cannot provide the service due to our limitations |
| Delayed Service | Partial refund | Significant delay beyond promised timeframe (case-by-case) |
| Incomplete Verification | Partial refund | If substantial parts of verification cannot be completed |
| Bulk Orders | Negotiable | Corporate clients with volume discounts - custom policy applies |
Approved refunds are processed within 7-14 business days. The actual time for the refund to reflect in your account depends on your bank or payment method. Credit card refunds typically take 5-10 business days, while bank transfers may take 7-14 business days.
If verification cannot proceed due to incorrect information provided by you, you may be eligible for a partial refund minus administrative costs. We recommend double-checking all information before submission.
Once the verification process has commenced, refunds are generally not provided as resources have been allocated and work has begun. However, you may request cancellation, and we will review it on a case-by-case basis for potential partial refund.
Refunds are issued to the original payment method used for the purchase. If that's not possible, we may issue a refund via bank transfer after verification of your bank details.
We do not charge any refund processing fees. However, if the refund is due to incorrect information provided by you, administrative costs may be deducted from the refund amount.
If you're not satisfied with our service, please contact us immediately. We'll review your concerns and work to resolve them. Refunds for dissatisfaction are considered on a case-by-case basis after review.
If you have questions about our refund policy or need assistance with a refund request, our support team is here to help.
Contact Refund SupportThis Refund Policy was last updated on December 1, 2024 and supersedes all previous versions.
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.